In following conditions we will be happy to allow goods return to our base,
1) Return has to be pre-authorised by RA No, which can be obtained with the call to 0800 946 946, explaining the reason of return.
2)Return Courier has to be paid by the customer, if there is no error at our end or the Return is due to Office Buy's acts, and not the wish of the customer.
3) Goods must not be opened out of its original packaging and should be in Re-Salable conditions, and should be done in 5 working days of Goods received.
4) The Goods returned may carry some handling fees depending on case to case basis and can go upto 15% of purchase value. The handling fees will be on fair basis towards customers, and our own expenses towards handling and shipping.
5) Any other returns will be authorised by appropriate person, please call us at 0800946946.
6) General Returned Goods & Credit Claims Procedure(further Clarifications)
The conditions under which Goods may be returned and claims for adjustment of amount will be accepted by Office Buy Limited. This procedure has been established in the interest of customer service to facilitate prompt handling of customer claims.
(a) Any claims for the return of Goods sold on a sale or return basis or a credit adjustment must be made within 10 Working days of the date of the relevant invoice.
(b) No Goods will be sold on a sale or return basis unless by a prior written agreement with Office Buy Limited.
(c) Claims for returned goods and/or credit adjustment must be notified to Office Buy Limited prior to the actual return of the goods. (Claims can be made via telephone, fax, mail or e-mail provided sufficient detail in given to Office Buy Limited, including the invoice number). Notification periods may vary with claim type and are specified below.
(d) Office Buy Limited will initiate collection of the Goods and processing of claims for credit by raising a Returned Goods Authorisation. The customer's account will be credited provided the following conditions are met (and may be reversed or adjusted to the extent such conditions are not met).
(i) The products sold are Office Buy Limited standard lines and match the description in the relevant invoice;
(ii) The product still comprises the full shippable carton quantity originally supplied;
(iii) The Goods returned are found by Office Buy Limited to be in the same marketable and saleable condition based on age, appearance and quality originally supplied;
(iv) The customer pays the whole of the cost of the return of the Goods;
(v) Office Buy Limited reserves the right to levy a handling/administration charge of up to 15 percent of the order value if deemed appropriate.
(e) Claims for credit adjustment based solely on incorrect pricing of Goods must be notified to Office Buy Limited within 10 days of the invoice.
(f) Claims for damage in transit must be notified within 30 days of the date of the invoice. Office Buy Limited must arrange for inspection and (if appropriate) collection of the Goods claimed as damaged in transit prior to the return of the Goods.
(g) Any claims by the customer against Office Buy Limited for defective Goods must be notified in writing to Office Buy Limited within 10 working days of the date of receipt of the Goods and the decision of Office Buy Limited on this claim shall be final and conclusive.
(h) In all cases involving the return of Goods, notification and prior written agreement by Office Buy Limited for return of Goods must be obtained from Office Buy Limited. Office Buy Limited will then nominate the transportation method. For further details please contact Office Buy Limited Customer Service.
(i) Office Buy Limited will not accept freight forward charges.
(k) An order for non-standard products or non-standard sizes (especially manufactured items) cannot be cancelled. Except where they are defective , such Goods will not be accepted by Office Buy Limited for return or credit under any circumstances.
(l) Where any Office Buy Limited products has been modified or converted from its original form by the customer (eg split, printed, laminated, etc) the same will not be accepted for return by Office Buy Limited.
(m) Any claims, excluding Return Goods, must be made within 1 month of invoice date.